NEW CSR ONE DAY TRAININGS! Improving Customer Communication and Relationships

In today’s customer centric world, communication skills are essential for individual and organizational success. How your front line employee’s handle customers directly affects your company’s perception and bottom line. This training seminar will enhance your Customer Service Representative’s relationship skills to help them communicate professionalism, gain respect, and improve customer engagement. Each session includes four modules which will help your Customer Service Representatives improve their interactions with customers.

  • MODULE 1: DEFINING EXCELLENCE IN CUSTOMER SERVICE
  • MODULE 2: OPENING AND CLOSING CALLS
  • MODULE 3: HANDLING DISGRUNTLED CUSTOMERS & BUILDING TRUST
  • MODULE 4: INDUSTRY FACTS AND TALKING POINTS

 

JOIN US AT ONE OF OUR SESSIONS:

April 12, 2017
Fairfield Inn
36 Old Portland Rd. • Brunswick, ME
9AM-2PM
$69 Members/$89 Non-Members

Register Now!
April 13, 2017
FW WEBB
67 Target Industrial Circle • Bangor, ME
9AM-2PM
$69 Members/$89 Non-Members

Register Now!

 

Each Session Is Limited to 25 People.
Sign up Today to Reserve Your Spots!