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Maximizing Your Blue Cow Experience

May 23

Join the Blue Cow Software team for a day of training on their Ignite® fuel company management program. It’s a great way to learn how to use new features, get helpful tips, or refresh your knowledge. Three sessions will cover topics related to:
·     Enhancing Customer Service
·     Fuel Delivery Management
·     Service Management
This training program is brought to you by Blue Cow Software and your Maine Energy Marketers Association specifically for Blue Cow users. Only $30 per session. Pick and choose or come to all. Either way, we hope to see you there!
Session 1: Customer Service Representative
9AM-11:30AM
  • Customer views: Analysis screen & Dashboard
  • Customer account: Other Functions
  • Notes/Follow up notes
  • Messages, reminders, custom columns
  • Tenant/Landlord relationships- Related accounts
  • Copying/moving a location/merge account
  • Customize Statement and invoice messages
  • Text messaging Fuel/service work
Session 2: Fuel Department
12:00PM-2:00PM
  • Analyzing Customer Fuel Information
  • Analyzing Delivery history
  • Resetting DDay’s
  • K Factor season change and K Factor Recalculation settings
  • Print Ticket screen and Ignite Routing
  • Delivery Dashboard
  • Ignite Mobile Fuel: What the driver sees?
Session 3: Service Department
2:30PM-4:30PM
  • Service templates
  • Service categories/Sub categories
  • Vehicle Maintenance
  • Recommendations
  • Parts Used/ Purchase Orders
  • Ignite Mobile Service: What the Tech sees?

Details

Date:
May 23